FAQ

Who can I ask for help with my order?

We’re here to help. Our Customer Service team are available Monday to Friday, 7am to 9pm and Saturday, 8am to 4pm AEST. Please reach out via the live chat function on our website, or via email at customerservice https://ppjp.store

How do I track my order?

Is your favourite pastime tracking your delivery? Because same. Track your order by clicking here.Please note, if you have purchased a pre-order item you will receive a follow up email with tracking once this item has been dispatched.

How do I change my order?

If you need to make urgent changes to your order, please reach out via the live chat function on our website, or via email customerservicehttps://ppjp.store.

Please notify us of any changes as soon as possible. While we will endeavour to make the requested adjustments to your order, if the parcel has already been invoiced out or dispatched, changes are unable to be made.  Once a payment has been received and your order is completed, it is then subject to the returns policy.

Where is my return?

All returns will be processed within 3-5 business days of being received at our Australian warehouse. Please reach out to our Customer Service team if your tracking shows ‘delivered’ and the processing time has exceeded 5 business days. All funds should appear on your bank statement within 5-10 working days. Please note, refund processing times are dictated by the card issuers and are outside of our control.

What do I do if my item is faulty?

We ask that you kindly contact our Customer Service team via the live chat function on our website or via email with your order number and images of the fault. Please note, we classify an item as faulty if it has arrived damaged or if a fault has occurred within 3 months from the order date. Damage outside of 3 months, is considered normal wear and tear.

What does final sale mean?

Any sale items purchased onhttps://ppjp.store  are final sale and cannot be returned.